Beyondtrust Remote Support for Helix Itsm

Key Features

The BMC Helix ITSM integration with BeyondTrust Remote Support provides the following functionality: 

• A BeyondTrust support session can be initiated from the context of a Helix incident. 
• A BeyondTrust Jump session can be initiated to a computer system Configuration Item associated with an incident.
• At the end of a session, the incident can be updated with the session information.

Licensing Information

Please contact your BMC representative for licensing the solution.

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