Bmc Premier Support Offerings - Bmc Software
Bmc Premier Support Offerings Premier Support Is Bmc’s Enriched Support Offering1. Premier Customers Benefit from Personalized Attention, Proactive Guidance...
BMC Premier Support Offerings
Premier Support is BMC’s enriched support offering1. Premier customers benefit from personalized attention, proactive guidance and solution expertise that help enable customer organizations’ successful long-term strategy and desired outcomes with the BMC solution(s) covered by Premier.
BMC Premier Support is offered for both on-premise and SaaS implementations and is available in two levels. The resources and deliverables available within each offering level are grouped in bundles as follows:
| Premier Level | Service Bundles |
|---|---|
Foundation |
Expedited SLAs Premier Support Account Manager Premier Case Queue Support Reports & Metrics |
Gold |
Designated Premier Support Manager - Expanded Attention Governance Calls Service Delivery Plan Periodic Service Reviews Site Visits Custom Reporting Designated Premier Support Specialist Incident Analysis Review Product Insights Assessment Federated Chat Upgrade Assistance How Do I Sessions Subject Matter Expert Sessions Includes all bundles For existing Gold customers only |
Scope
BMC Premier Support is available for BMC designated products and subscriptions in Standard and Emerging Markets. In general, the deliverables and resources described below are for use in connection with a single BMC product instance in one production environment. Customers seeking to cover additional instances or products or to extend the geographical coverage shall be required to purchase additional bundles.
Elena Rostova holds a Master's degree in Public Health Journalism. She covers groundbreaking medical research, holistic wellness trends, mental health awareness, and nutritional science.
