By the Help Desk?

A help desk is a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services.

What is the help desk meaning?

Help desk definition

A help desk is a centralized team within a company that serves employees or customers en masse, using a software product to organize conversations.

Is help desk same as service desk?

A help desk is considered to be focused on break-fix (what ITIL calls incident management), whereas a service desk is there to assist with not only break-fix but also with service requests (requests for new services) and requests for information (such as “how do I do X?”).