Can't Queue Random Dungeon Shadowlands?

There are multiple reasons for a character to be unable to join random dungeons. In most cases, the reason is that your gear item level is too low. Mouse over the dungeon name under the Specific Dungeons section, and this will show the reason you cannot queue.

When can you queue for random dungeons?

Dungeon Finder is unlocked at level 15. Dungeon Finder selects players to form a party from all servers in the battlegroup, so there need not be a full group of players on one specific realm.

How do you queue for random heroic Shadowlands?

To queue for Heroic Dungeons through the Dungeon Finder, you must be a certain item level (157), but you can walk in with a premade group at any point. The Dungeon Finder is still not available for Mythic Dungeons.