Creating Work Orders - Documentation for Remedy with Smart It 20.08

To create a work order from the Smart Recorder screen

With the Smart Recorder, you can create work orders and manage all needed information by using a single-field interface optimized for creating and handling tickets quickly and effectively. When you receive a call from a customer, you can immediately identify the people, assets, tickets, services, outages, and knowledge articles related to the customer's issue. Based on the captured details, you can create work orders in Smart Recorder.

For more information, see Handling tickets dynamically with Smart Recorder.