"Failed to Open/Failed to Load Image" Messages for Efi Files
I've Just Bought a New Laptop Acer Aspire E5-575-584A with Only One Ssd and Its Comes with an Acer Linux Distribution. I Installed Lubuntu 16.04 Fine, but When...
I've just bought a new laptop Acer Aspire E5-575-584A with only one SSD and its comes with an Acer Linux distribution. I installed Lubuntu 16.04 fine, but when I installed Ubuntu GNOME 16.04.02 something happened. Finally I installed Ubuntu 14.04 and the error is still the same.
I am new to this and I'm confused about the UEFI-Legacy installation. I've tried a lot of things but nothing works. My laptop cannot boot from ssd, only from a Liveusb/cd. But when I try for a new installation it seems that the ssd has the Ubuntu 14.04. I've got this message when I open it and I cannot find an answer on the web :
Failed to open \EFI\Microsoft\Boot\max64.efi - Not Found
Failed to load image \EFI\Microsoft\Boot\max64.efi - Not Found
Failed to star MokManager : Not Found
Failed to open \EFI\Microsoft\Boot\grub64x.efi - Not Found
Failed to load image \EFI\Microsoft\Boot\grubx64.efi : Not Found
start_image() returned Not Found
AND afters one-two seconds the message becomes:
Failed to open \EFI\Boot\max64.efi - Not Found
Failed to load image \EFI\Boot\max64.efi - Not Found
Failed to star MokManager : Not Found
Failed to open \EFI\Boot\grub64x.efi - Not Found
Failed to load image \EFI\Boot\grubx64.efi : Not Found
start_image() returned Not Found
This is my Boot Repair log
3 Answers
Your computer uses EFI firmware, and the Boot Repair output looks like the computer came with a Windows installation that you deleted and replaced with Ubuntu. I know you say it came with "an Acer Linux distribution," which is why I'm leading with what your Boot Repair output suggests, since the two are at odds. My suspicion is that, for whatever reason (maybe a defective firmware), Acer installed their Linux boot loader in a way that makes it look like the Windows boot loader, and the computer is still trying to boot via that boot loader. Other changes must have deleted follow-up boot loader programs, resulting in the error messages you're seeing.
I can think of several ways to fix this problem, but none of them is guaranteed to work, so you may need to try multiple approaches. I'll describe a couple that are most likely to work....
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Method 1: Boot Repair
- Boot your Ubuntu installation medium in "try before installing" mode.
- Launch Boot Repair.
- Click the Advanced Options item.
- Select the "Backup and Rename Windows EFI Files" option.
- Click Apply to run Boot Repair.
Maya is a hardware enthusiast who tests and reviews smart home devices, smartphones, wearables, and audio gear. She focuses on practical consumer value and build quality.
