File Transfer Process - Documentation for Bmc Helix Subscriber Information
File Transfer workflowTo Facilitate Data in and out of Your Environments, Customers Are Provided Distinct and Separate Accounts for Each Destination...
File transfer workflow
To facilitate data in and out of your environments, customers are provided distinct and separate accounts for each destination environment (for example, production, QA, and development) on the BMC-hosted SFTP servers. Within each account are separate directories for inbound and outbound transfers. For inbound transfers, customers should upload data to the ToOnDemand directory. Likewise, for outbound transfers, customers can download data from the FromOnDemand directory. When configuring your data transfer, use the following directory paths:
Receiving data into BMC Helix ITSM: /opt/bmc/ars/data/ToOnDemand
Sending data from BMC Helix ITSM: /opt/bmc/ars/data/FromOnDemand
Important
Connectivity to external cloud and on-premises infrastructure is prohibited on BMC Helix applications.
Roles & Responsibilities
The design and development of the transfer job is the sole responsibility of the customer. If development assistance is needed, you may consult with BMC Global Services or a trusted partner.
Incoming data loading process
In order to deliver data to the BMC cloud for import into a BMC Helix environment, the file transfer service should be utilized by first uploading the desired data to the designated environment's FTP account using the specific environment account information provided. Once logged in to the FTP server, files should be placed in the ToOnDemand directory. From this location, the data is available for consumption by any import process within the application. To import files from the FTP server into the BMC Helix container, add the following step at the beginning of the Pentaho job definition:
get a file with FTP
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Outgoing information delivery process
For information received from a BMC Helix environment, the reverse process is very similar. Depending on your use case, the application should be configured to write data directly to the specific environment FTP account for the file transfer service. Outgoing data should be placed into the FromOnDemand directory. From this location and path, customers can download their data as needed.
To export files from the BMC Helix container, add the following step to the Pentaho job definition:
put a file with FTP
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