Goodman - Bmc Software

Houston-based Goodman Manufacturing Company, L.P. (a member of the DAIKIN group) is a leading manufacturer of heating, ventilation, and air conditioning products for residential and commercial use. Goodman Manufacturing’s in-house service management program had been facing increasing challenges in their transition to a global, always-on company serving 7,000 employees.

What had once been right-sized in terms of service management had become outmoded. In their quest to evolve their service management, Goodman sought to empower employees anytime, anywhere, to submit service desk requests and track them via mobile app. The company also required reporting enhancements to accurately reflect and manage the growing IT demands of the organization.

Goodman chose BMC Helix Remedyforce for the reliable performance and capabilities provided out-of-the-box, including incident, change, task, and inventory management. In addition, the flexibility of running BMC Helix Remedyforce on top of Salesforce delivered some unique use cases beyond typical service management, including advanced project management and reporting, time management, and visitor check-in tracking.