How Is Tsf Calculated?

TSF measures the service that your agents are providing to callers. You calculate this service level by determining the percentage of calls handled within a defined timeframe. For example, if eight out of ten calls are handled within 30 seconds, then the TSF is 80%.

What is TSF in trading?

Description. The Time Series Forecast (TSF) is a linear regression calculation that plots each bar's current regression value using the least square fit method. This indicator is sometimes referred to as a moving linear regression similar to a moving average.

How do you calculate customer service level?

In most organizations Service Level will be defined as: X percent of calls answered in Y seconds. (For example: 80 percent of the calls should be answered within 20 seconds.) The calculation simply is (number of calls answered in Y seconds / total calls offered) * 100.