How Long to Wait Before Filing Item Not Received

What can I do if I paid for something and it never arrived?

If the seller hasn’t shipped the item within the timeframe they promised when you bought it, you can cancel the order. If you never got your order and the charge appears on your credit card statement, you can dispute it as a billing error.

What happens if buyer says they didn’t receive item?

Contact your shipping carrier If you purchased package tracking or insurance, the carrier might be able to help find the package or file an insurance claim. If you did not get tracking information, your carrier might have other options available to help find the package.