Internet Explorer 11 Stopped Working (On Windows 8.1)

I am using Internet Explorer 11 on Windows 8.1 and it has stopped working in the sense that it does not open anything except a white page and most of the settings are greyed out. Early this morning it started doing this for new tabs, I decided to restart my PC and now it is like this. I have tried disabling and then reeanbling in Windows features to no avail. Any ideas?

EDIT: Here is a screenshot

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For me the same symptoms were caused by leaving Developer Tools console open when closing Internet Explorer (after fixing the problem I tried and succeeded in recreating the problem, by leaving it open again).

The fix for this situation:

  1. open Internet Explorer (No Add-ons)
  2. open Developer Console
  3. close Developer Console
  4. quit browser
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I have the same problem. I got IE to work only with the iexplore.exe -extoff command.

But I don't understand why it does not load anything. Chrome and Firefox both work, but not IE... I reset the options (using the mentionned command to enable the menu items first), I deleted all the cache and history... Nothing helps!

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it worked perfectly to fix my white screen:

Before reset IE , kill IE process in task manger(End task IE process)

after click on reset you must see "Delete personal settings" box check the box

Try an Internet Explorer reset.

Click on Start ยป Run and type inetcpl.cpl to open Internet Options. Under the advanced tap is a reset button.

This may not be the issue, but it's worth a shot. I would also disable any and all firewall and/or AV software that may be installed.

1

Similar to what I posted above as a comment...

Try starting Internet Explorer without Add-ons. You can try this by clicking Start, searching "Internet Explorer", and choosing the option for No Add ons. If it loads OK, then it's an add on that's hanging.

I experienced this with MANY Windows 7 systems, and an outdated Flash player. I could only get by it by disabling Flash completely, or grabbing the latest version from Adobe's site, after uninstalling the old version of Flash.

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Try another user account on your computer, and see whether it is working there or not. If it is working then try to reset IE settings (Extensions, cache, ...).

Simply create another user account and see whether the problem exists there or not, in order to find it is a user-specific problem or machine-related.

If it is a user-related problem, there is a microsoft article "How to reset Internet Explorer settings". And there is a fixit utility there. Try it or you can also delete and recreate your account.

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Marcus Vance

Marcus Vance

Cybersecurity & Digital Privacy Researcher

Marcus Vance is a cybersecurity auditor and technology writer dedicated to educating the public about online safety, data privacy regulations, enterprise security, and emerging cyber threats.

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