Issues with Ssd: Rising Crc Errors, Freezing, Sometimes Read-Only
My Laptop Ssd Is Acting up and the Number of Errors Soared Since the Last Time I Posted. Is This Drive Dead / Dying? It's on Now and I'm Writing This on It - I...
My laptop SSD is acting up and the number of errors soared since the last time I posted.
Is this drive dead / dying?
It's on now and I'm writing this on it - I have all my data backed up and all, but I am still unsure if it's usable or not?
Contacting the manufacturer didn't help much: they asked me to install Windows and run the disk check utility from there or connect it as an external drive to a Windows host and test it there.
I did both and no errors were encountered.
I also checked it with the utility they provide (see screenshot below). I then used the image I made with clonezilla to return to Ubuntu, and I found that the SATA PHY error count is nearing 300 errors!
I've also checked the connectors, but since the SSD is in a laptop I cannot change the cable (easily).
These are the test results generated by the manufacturer's utility
And the smartctl output on Ubuntu, later:
smartctl 6.5 2016-05-07 r4318 [x86_64-linux-4.14.0-041400-generic] (local build)
Copyright (C) 2002-16, Bruce Allen, Christian Franke,
=== START OF INFORMATION SECTION ===
Device Model: SPCC Solid State Disk
Serial Number: XXXXXXXXXX
Firmware Version: S9FM02.8
User Capacity: 120,034,123,776 bytes [120 GB]
Sector Size: 512 bytes logical/physical
Rotation Rate: Solid State Device
Form Factor: 2.5 inches
Device is: Not in smartctl database [for details use: -P showall]
ATA Version is: ACS-3 (minor revision not indicated)
SATA Version is: SATA 3.1, 6.0 Gb/s (current: 3.0 Gb/s)
Local Time is: Sun Feb 18 02:22:56 2018 EET
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
General SMART Values:
Offline data collection status: (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 30) seconds.
Offline data collection
capabilities: (0x7b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 1) minutes.
Extended self-test routine
recommended polling time: ( 2) minutes.
Conveyance self-test routine
recommended polling time: ( 2) minutes.
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000a 100 100 000 Old_age Always - 0
9 Power_On_Hours 0x0012 100 100 000 Old_age Always - 6352
12 Power_Cycle_Count 0x0012 100 100 000 Old_age Always - 2717
168 Unknown_Attribute 0x0012 100 100 000 Old_age Always - 0
170 Unknown_Attribute 0x0013 100 100 010 Pre-fail Always - 25
173 Unknown_Attribute 0x0000 100 100 000 Old_age Offline - 105447539
192 Power-Off_Retract_Count 0x0012 100 100 000 Old_age Always - 77
194 Temperature_Celsius 0x0023 070 070 000 Pre-fail Always - 30
196 Reallocated_Event_Count 0x0000 100 100 000 Old_age Offline - 0
218 Unknown_Attribute 0x0000 100 100 000 Old_age Offline - 15431
241 Total_LBAs_Written 0x0012 100 100 000 Old_age Always - 6281157
SMART Error Log Version: 1
ATA Error Count: 298 (device log contains only the most recent five errors)
CR = Command Register [HEX]
FR = Features Register [HEX]
SC = Sector Count Register [HEX]
SN = Sector Number Register [HEX]
CL = Cylinder Low Register [HEX]
CH = Cylinder High Register [HEX]
DH = Device/Head Register [HEX]
DC = Device Command Register [HEX]
ER = Error register [HEX]
ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.
Error 298 occurred at disk power-on lifetime: 0 hours (0 days + 0 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
84 51 01 01 00 00 00
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
ff d5 01 01 00 00 00 ff 00:11:08.077 [VENDOR SPECIFIC]
ca 00 80 b0 8f 12 e1 00 00:11:08.076 WRITE DMA
ca 00 80 30 8f 12 e1 00 00:11:08.076 WRITE DMA
ca 00 80 b0 8e 12 e1 00 00:11:08.075 WRITE DMA
ca 00 80 30 8e 12 e1 00 00:11:08.074 WRITE DMA
Error 297 occurred at disk power-on lifetime: 0 hours (0 days + 0 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
84 51 01 01 00 00 00
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
ff d5 01 01 00 00 00 ff 00:11:08.039 [VENDOR SPECIFIC]
ca 00 80 b0 7c 12 e1 00 00:11:08.038 WRITE DMA
ca 00 80 30 7c 12 e1 00 00:11:08.038 WRITE DMA
ca 00 80 b0 7b 12 e1 00 00:11:08.037 WRITE DMA
ca 00 80 30 7b 12 e1 00 00:11:08.037 WRITE DMA
Error 296 occurred at disk power-on lifetime: 0 hours (0 days + 0 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
84 51 01 01 00 00 00
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
ff d5 01 01 00 00 00 ff 00:11:07.974 [VENDOR SPECIFIC]
ca 00 80 b0 48 12 e1 00 00:11:07.973 WRITE DMA
ca 00 80 30 48 12 e1 00 00:11:07.972 WRITE DMA
ca 00 80 b0 47 12 e1 00 00:11:07.972 WRITE DMA
ca 00 80 30 47 12 e1 00 00:11:07.972 WRITE DMA
Error 295 occurred at disk power-on lifetime: 0 hours (0 days + 0 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
84 51 01 01 00 00 00
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
ff d5 01 01 00 00 00 ff 00:11:07.927 [VENDOR SPECIFIC]
ca 00 80 b0 2a 12 e1 00 00:11:07.926 WRITE DMA
ca 00 80 30 2a 12 e1 00 00:11:07.925 WRITE DMA
ca 00 80 b0 29 12 e1 00 00:11:07.925 WRITE DMA
ca 00 80 30 29 12 e1 00 00:11:07.924 WRITE DMA
Error 294 occurred at disk power-on lifetime: 0 hours (0 days + 0 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
84 51 01 01 00 00 00
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
ff d5 01 01 00 00 00 ff 00:11:07.899 [VENDOR SPECIFIC]
ca 00 80 b0 22 12 e1 00 00:11:07.898 WRITE DMA
ca 00 80 30 22 12 e1 00 00:11:07.897 WRITE DMA
ca 00 80 b0 21 12 e1 00 00:11:07.897 WRITE DMA
ca 00 80 30 21 12 e1 00 00:11:07.896 WRITE DMA
SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Short offline Completed without error 00% 6288 -
# 2 Conveyance offline Completed without error 00% 6285 -
# 3 Short offline Completed without error 00% 6285 -
# 4 Extended offline Completed without error 00% 6283 -
# 5 Extended offline Completed without error 00% 6283 -
# 6 Short offline Completed without error 00% 6283 -
# 7 Extended offline Completed without error 00% 6262 -
# 8 Conveyance offline Completed without error 00% 6262 -
# 9 Conveyance offline Completed without error 00% 6262 -
#10 Extended offline Completed without error 00% 6262 -
#11 Short offline Completed without error 00% 6262 -
#12 Conveyance offline Completed without error 00% 6211 -
#13 Extended offline Completed without error 00% 6211 -
#14 Short offline Completed without error 00% 6211 -
#15 Short offline Completed without error 00% 6075 -
#16 Conveyance offline Completed without error 00% 5564 -
#17 Extended offline Completed without error 00% 5564 -
#18 Short offline Completed without error 00% 5564 -
#19 Conveyance offline Completed without error 00% 5319 -
#20 Short offline Completed without error 00% 5319 -
#21 Conveyance offline Completed without error 00% 4403 -
SMART Selective self-test log data structure revision number 0
Note: revision number not 1 implies that no selective self-test has ever been run
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
4 Answers
Replace your SSD
People have tried a lot of things in the comments, but this SSD seems to have some issues.
Judging by the S.M.A.R.T readouts, your drive has not seen a lot of action (~250 power on days, ~6 TB written) and you say it is about 2 years old. This should well be inside the warranty!
My advice is
- backup all you data immediately (though you say you have that covered already)
- remove / replace the SSD (depending on your budget, of course)
- send the disk to the manufacturer for replacement
Your " Slim S70 " disk should be covered under the 5 year warranty of Silicon Power
Just send them a RMA request here.
Some time before May 11, 2017 you updated your SSD Firmware. However a new version was released in September 2017 and you should apply it using Windows.
Run fstrim to discard unused blocks in the file system:
$ sudo fstrim --verbose --all
/mnt/c: 16 EiB (18446744073709551615 bytes) trimmed
/mnt/e: 16 EiB (18446744073709551615 bytes) trimmed
/: 23.4 GiB (25132920832 bytes) trimmed
In my case the results for Windows 10 partitions /mnt/c and /mnt/e were out of this world. So I checked the files and no harm was done to the data.
Run fsck -f on your SSD after booting with a Live-USB when the partition is not mounted. Another option is running fsck -f from grub - How to fsck hard drive while hard drive is unmounted, using bootable USB stick?.
As mentioned in comments a bad SATA cable can cause errors. But as this answer points out, a loose connection can also cause errors. To rule out a bad/loose connection, remove the plugs from your SSD, blow compressed air over them and the male pins on the drive and firmly reseat the cables.
Must Read
How much is your time worth?
The last question is how much is your time worth. Assuming you've spent 10 hours on this problem it works out to $5 / hour because many brand new 120GB SATA III SSDs can be purchased from ebay.com
Marcus Vance is a cybersecurity auditor and technology writer dedicated to educating the public about online safety, data privacy regulations, enterprise security, and emerging cyber threats.
