Itsm vs Itom: Service Management & Operations Management Explained
Organizations That Leverage Technology as an Enabler for Achieving Efficiency—Which Is to Say, All Organizations—Must Diligently Manage It Applications and the...
Organizations that leverage technology as an enabler for achieving efficiency—which is to say, all organizations—must diligently manage IT applications and the underlying infrastructure.
To ensure business units remain operational, organizations adopt various practices to efficiently deliver IT services. These practices can:
- Help your organization achieve operational efficiency and workplace agility
- Support operational scale-up
- Offer critical insights into your performance in various areas
IT service management (ITSM) and IT operations management (ITOM) are two essential practices. They sound similar in scope, and increasingly do overlap—however, they are not interchangeable. Service management and operations management are different areas of IT.
So, in this article, we’ll delve into:
- The scope of service management and operations management within an organization
- Service and operations management standards
- How they overlap in functionality
How IT service management (ITSM) works
ITSM is an IT management strategy that involves using processes, tools, and frameworks to ensure that your organization can efficiently implement, deliver, management, and support IT services, to both:
- Internal business operations
- End users, often external customers/clients
Increasingly shortened to simply “service management”, because practically all business services are now IT-enabled, you are practicing service management whether you have a formal structure—or not.
By implementing a structure for handling the end-to-end delivery of IT services, organizations stand to achieve several benefits, including:
- Increased agility and adaptability to market changes due to faster delivery, innovation, and resolution
- Improved knowledge sharing among complex team structures
- Preemptive issue identification, root cause analysis, and faster incident resolution
- Better alignment of IT teams and enablers with business goals
- Customer-centric services
- Better overall processes with less waste
Alexander Ross has covered the video game industry for a decade, writing deep dives on game design, esports tournaments, VR developments, and gaming culture.
