Licensing Overview - Documentation for Remedy Action Request System 19.02
The Remedy Licensing Grants the Legal Use of Bmc Remedy Ar System and Is Necessary for Performing Unlimited Operations That Change the Database (For Example...
The Remedy licensing grants the legal use of BMC Remedy AR System and is necessary for performing unlimited operations that change the database (for example, updating requests).
Note
You do not need a license to install BMC Remedy AR System features, such as BMC Remedy Developer Studio.
This section provides information about the types of licenses, license charges, and obtaining your license key for the AR System server.
After installing your server and adding its license, you can:
- Use all the BMC Remedy AR System features
- Add any other application licenses without obtaining a key
Because servers in a server group use the same database, they share licenses. Each server must have its own AR Server license and license key, but it shares all other licenses with the other servers in the group. For more information about server groups, see Configuring server groups.
For more information on how to track license usage, see Displaying and tracking server group license usage.
Licensing behavior
This table lists the behavior of licenses:
| Component | Behavior |
|---|---|
| License keys | Only BMC Remedy AR System server licenses need keys. Customers can add all non-server licenses without the need for a key. |
| Server groups | No license qualifiers are required. |
| Dedicated server licenses | Dedicated server licenses are not used. During upgrade, dedicated server licenses are upgraded to full AR System server licenses at no cost. In addition, licenses for any applications associated with the dedicated server are automatically added to your system. |
| BMC Remedy AR System server, server option, and application licenses | Each instance of an AR System server, server add-on, and an application must be licensed. |
| Instance | An instance is defined as an AR System server or group of servers (that is, server group) sharing a common database. In addition, each AR System server must have its own AR Server license key, but the server group feature shares all other BMC product licenses with all of the servers in the group. See Licensing for server groups for more information. |
| User fixed licenses | When you add AR System or application user fixed licenses to a server, you specify the number of such licenses that can be concurrently assigned in the Number of Licenses field (see Adding Licenses). This number is the maximum number of licenses available for assignment. This number does not have to be the same as the number of licenses you purchased. The peak number of user fixed licenses assigned to users in each billing period is tracked and used for auditing purposes, whether or not the assigned users ever log in. Fixed user licenses are considered site licenses, where a site is defined as all of the AR System servers licensed under a single Support ID. Fixed user licenses are assigned to a named user who is entitled to use the same fixed user license anywhere within the site. If the fixed user license is entitled only as a development fixed user license, it may be used only on development servers. |
| User floating licenses | When you add AR System or application user floating licenses to a server, you specify the number of such licenses that can be concurrently used in the Number of Licenses field. This number is the maximum number of licenses available for use. This number does not have to be the same as the number of licenses you purchased. The peak number of user floating licenses in use at the same time during each billing period is tracked and used for billing purposes. A floating user license is associated with a single instance at any given time. While it can be transferred between instances, it cannot be associated with two instances at one time. |
Must Read
User license limits
If you want to increase the number of user licenses available on your server, BMC recommends that you purchase additional licenses. For this, contact your BMC Remedy product sales representative or an authorized reseller.
To remain in compliance with your purchased licenses, be sure to set the appropriate use limits in the Number of Licenses field for each license, so that the number corresponds to the number of licenses that you have purchased. If, during an audit, BMC finds that you have set the use limits higher (for example, for handling an emergency), because of which, the license usage exceeded your purchased license count, you will be billed for the additional use.
Marcus Vance is a cybersecurity auditor and technology writer dedicated to educating the public about online safety, data privacy regulations, enterprise security, and emerging cyber threats.
