My Carrier Says That My Samsung Galaxy S10+ Is Not 4G/Volte Capable. What?

Having the same problem, also with Consumer Cellular. Mine is a s10e and is also on the AT&T list saying it is approved (though indicating it may need a software update). Have spoken to a couple reps who say they can do nothing as it is a Verizon branded phone (unlocked).
Does anyone have any insight into this? Will flashing the firmware with a more recent version help? Or, is it a matter of CC not wanting to help as they did not sell the phone?

Chloe Bennett

Chloe Bennett

Culture, Media & Entertainment Columnist

Chloe Bennett explores the intersection of pop culture, streaming entertainment, digital trends, and contemporary lifestyle. Her weekly commentary reaches thousands of culture enthusiasts.

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