Operational Readiness Assessment - Bmc Software

What you get:

BMC will perform the following:

• Review the current service delivery model and identify the impact of changes to people, process, tools, and governance
• Identify gaps between current and future ways of working
• Provide recommendations based on BMC’s best practices to assist in reducing the impact to Customer’s organization with the introduction of the BMC solution
• Assist in developing stakeholder impact assessment and communication strategy
• Prepare Operational Readiness Report
• Prepare Operational Readiness Executive Presentation
• Present findings to Customer

Customer will be responsible for:

• Identifying Customer sponsor and stakeholders to be engaged
• Availability of Customer sponsor and stakeholders
• Providing scope of the current service management initiative, schedule, and goals
• Providing current service delivery model, plans, and potential changes for the future if available
• Providing vision and goals for the current service management initiative if available

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

• Operational Readiness Report
• Operational Readiness Executive Presentation

Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.