Rebranding the Agent Console - Documentation for Live Chat 22.1
As an Administrator, You Can Modify the Following Properties of the Agent Console in Smart It and Bmc Helix Business Workflows: Best Practices for Branding the...
As an administrator, you can modify the following properties of the agent console in Smart IT and BMC Helix Business Workflows:
Best practices for branding the agent console
The following table lists the best practices and recommended size for the agent console:
| Property | Allowed extensions | File pixels | Maximum file size |
|---|---|---|---|
| Image that is displayed in an empty agent console | PNG, JPEG | 453x500 pixels | 10 MB |
| Notifications icon in the browser notifications | PNG, JPEG | 30x30 pixels | 10 MB |
Must Read
Before you begin
If you want to modify the company logo in the browser notifications, make sure that you convert the image in base-64 encoded string by using any online tool.
Sophia analyzes international trade, startup ecosystems, retail transformation, and supply chain logistics for modern digital publications.
