Ticket Web Apis - Documentation for Track-It! 20.19

http(s)://<servernameOrIP>/<trackitvirtuadirectory>/WebAPI/tickets/101/ChangeStatus

Request Authorization Header:

Bearer access_token:"ExPqpLF79Zi+vHZJIXZOGBSQVPKXlFVOfmQzMyfS7SGYJolrDAf3/LZR1qm9X+2OVY60OlEuUYOYaflcIjj7ytZ336b50mu4ieuPnx2AU2vCFgO3eqUe22Up"

Request Body:

{

  "StatusName": "Escalated",

  "Note": {

    "Note Type": "Ticket Description",

    "Activity Code": "Install",

    "Note": " This is a Ticket Note added by API to change Status."

  }

}

Response:

{
"Ticket": {
"1": {
"DisplayName": "Ticket ID",
"Value": 101
},
"2": {
"DisplayName": "Last Modified",
"Value": "2019-01-23T13:06:08.7500000Z"
},
"3": {
"DisplayName": "Last User",
"Value": "TECH1"
},
"4": {
"DisplayName": "Seq_Group",
"Value": 2
},….
"96": {
"DisplayName": "Status",
"Value": "Escalated"
},…..
}
}
"TicketNote": {
"1": {
"DisplayName": "Sequence",
"Value": 1010
},
"2": {
"DisplayName": "Last Modified",
"Value": "2019-01-23T13:06:09.3370000Z"
},
"3": {
"DisplayName": "Last User",
"Value": "TECH1"
},
"4": {
"DisplayName": "Seq_Group",
"Value": 2
},
"5": {
"DisplayName": "Note",
"Value": "This is a Ticket Note added by API to change Status. "
},
"6": {
"DisplayName": "Ticket ID",
"Value": 101
}….
}
}