Using the Rtf Editor - Documentation for Ar System 21.3

The rich text format (RTF) editor is a simple text editor that you use to format the text in fields. It provides commonly used functions, such as formatting text, creating tables, inserting links, and creating and linking bookmarks. The RTF editor reduces the efforts of formatting the text by providing a What-You-See-Is-What-You-Get (WYSIWYG) interface. You can use the RTF editor in fields that have the RTF  icon next to them. 

For information on RTF editors for Progressive Web Applications (PWA), see Adding RTF fields in Progressive Web Applications.

Features of the RTF editor 

The RTF editor has the following features:

  • Supports all use cases for rich-text fields in  BMC Helix ITSM: Knowledge Management applications. 
    • When the article content uses standard HTML markup, this RTF editor renders the article without any loss of formatting.
    • Helps you edit the existing articles.
  • Supports rich-text field editing capabilities.
  • Maintains formatting when you copy content from Microsoft Word, Microsoft Outlook, or HTML and paste it into an RTF-enabled field.
  • To maintain the look and feel of forms, global styling of the content pasted from other sources such as Microsoft Word, Microsoft Outlook, or HTML is removed. However, the inline styling continues to work.

Functions available in the RTF editor

FunctionDescriptionType of editor
Sets paragraph formatting style such as headings and address.Pop-up editor
Selects the font type and point size from the list.Inline editor and Pop-up editor
Selects the text color and text background from the list.Inline editor and Pop-up editor
Makes the selected text bold, italicized, underlined, or strikethrough.Inline editor and Pop-up editor
Makes the selected text subscript or superscript, and clears formatting.Pop-up editor
Finds and replaces text.Pop-up editor
Increases or decreases the selected text's distance from the left margin.Pop-up editor
Sets the paragraph so that it aligns evenly on the left, center, or right; or justifies the text.Pop-up editor
Creates an ordered or unordered list.Pop-up editor
Inserts a link to any URL, to a bookmark, or to an email. The unlink icon removes the created link. For more information, see Adding and removing links below. Pop-up editor
Creates a bookmark in a document that is referred through a URL. For more information, see To create a bookmark below.Pop-up editor
Inserts an image into the  RTF  field. For more information, see Adding an image below.Pop-up editor
Inserts a table into the  RTF  field. For more information, see Adding a table below . Inline editor and Pop-up editor
Adds an expandable section to provide additional information.Pop-up editor
Adds special formatting features, such as a horizontal rule, smiley, and special characters.Pop-up editor
(Microsoft Internet Explorer 11 only) Removes, copies, and pastes selected text to and from the clipboard.Pop-up editor
Removes the last 30 changes made in the RTF editor or reverses the undo action.Pop-up editor
Sarah Jenkins

Sarah Jenkins

Senior Technology Editor & AI Specialist

Sarah Jenkins is a veteran tech journalist with over 12 years of experience covering artificial intelligence, mobile innovations, and digital ethics. Her insights have appeared in leading technology publications worldwide.

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