What Are Call Centers?

A call centre or call center is a centralised office used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or information enquiries from consumers.

What is the purpose of call center?

Call centers are designed to handle a massive volume of calls. Generally call centers are used to handle customer service, technical support or sales. They can field inbound calls, perform outbound calls, or be a hybrid of the two.

How does a call center work?

A call center is a centralized department to which phone calls from current and potential customers are directed. Call centers can handle inbound and/or outbound calls, and be located either within a company or outsourced to another company that specializes in handling calls.