What Do I Do with My Old Cox Modem

Cox equipment must be returned within 10 calendar days to avoid unreturned equipment charges. Purchased equipment must be returned to a Cox-owned retail store within 30 days of purchase for a refund by the method used for purchase.

Where do you return cable boxes?

Stop by a local UPS Store You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us.

How can I cancel my Cox contract?

If you’d like to cancel your service, call 1-800-234-3993 to get started. Available in select Cox service areas.