Why Is Dead Air?
What Is Dead Air? Dead Air Is Defined as a Period of Silence During a Customer Interaction When the Customer and the Agent Are Radio Silent. the Reasons Behind...
What is Dead Air? Dead Air is defined as a period of silence during a customer interaction when the customer and the agent are radio silent. The reasons behind this could be— lack of agent knowledge, outdated information on the internal database or slow search software.
What is meaning of dead air?
: a period of silence especially during a broadcast.
How do you avoid dead air in a conversation?
5 Ways to Fix Silence
- Prompt the customer. Letting the customer know that there will be a brief moment of silence or hold time keeps them from thinking the representative disappeared. ...
- Use a call-holding feature. ...
- Provide scripts to representatives. ...
- Explain what is happening. ...
- Educate call representatives.
Chloe Bennett explores the intersection of pop culture, streaming entertainment, digital trends, and contemporary lifestyle. Her weekly commentary reaches thousands of culture enthusiasts.
