Windows Service Automatic Restart Use Case

This use case will demonstrate how to restart any Windows service using BMC Helix Intelligent Automation with the TrueSight Orchestration connector to help manage all of your IT assets.

Use Case

When a Windows Service down alert comes into BMC Helix Operations Management, the service is restarted automatically using BMC Helix Intelligent Automation.

• In this use case, we are using TrueSight Orchestration (TSO) as the automation tool for Out-of-the-box TSO event orchestration runbook adapters and modules.
• The BMC Helix Intelligent Automation Policy triggers the TSO workflow to remotely restart the Windows service.
• The Windows service gets restarted successfully and the event is closed in BMC Helix Operations Management.
• For this use case, we are restarting the Print Spooler service on a Windows server as an example to demonstrate the flow.

The Event Orchestration Runbook Configuration

The adapters needed for this use case are shown below.

Reference:

The modules needed for this use case are shown below.

Event Orchestration Module Configuration for BMC Helix Monitor

You will need to make changes for the attributes highlighted below.

Event Orchestration Credential Store Configuration

Please provide the correct Windows credentials, as shown below.