Would Technology Replace Human Labor in Hospitality?

Advances in machine learning and natural language processing have led to a new breed of AI-powered robots that can handle jobs with greater cognitive complexity. Suddenly, machines are showing the potential to handle a vast number of jobs more effectively than humans, including jobs within the hospitality industry.

Will machines replace humans in the hospitality industry?

Tasks may be shared and distributed between humans and machines depending on the particular skill set they offer. Ultimately, the human touch can never been replaced by a machine. For that reason, the hospitality sector will almost certainly be one of partial automation.

Is technology replacing the need for humans in the workforce?

The World Economic Forum (WEF) estimates that the increased use of technology and automation is expected to displace 85 million jobs by 2025. Technology is currently performing 30% of overall tasks, while humans are doing the remaining 70%, a ratio that is expected to shift to 50:50 in the next few years.